Refund policy
Returns
The customer reserves the right to return the purchased products, according to the law for consumer protection, unjustifiably, within fourteen (14) calendar days from the date of shipment of the products by the following procedure. Return the merchandise to its original condition, including all labels and packaging. Prepare the package and schedule the receipt of your package by talking to us by phone.
Refund orders will only be issued for products that have been returned as appropriate. If the product you return does not meet the conditions listed, the package will be sent back to you.
All return conditions also apply to the product change.
Exceptions to the right of withdrawal:
1. There is no withdrawal and return is not allowed for special orders.
2. Where the products have been modified at the request of the customer.
3. On the earrings, for hygiene reasons.
4. For damages caused during the opening of the product, for which the responsibility lies solely with the customer.
Returns will only be strictly accepted if the following conditions are met:
a) The product is unbearable and is in its original excellent condition. The check will be performed by the manager of our online store.
b) The product packaging is not damaged or soiled, but is in excellent condition.
c) The product is returned in a safe package, so that it does not wear out during transport. We are not responsible for any loss or damage during transport of the product.
d) All the documents that accompanied the product (original purchase receipt / invoice, warranty, operation manual or any other accompanying material) are returned intact and in excellent condition together with the product.
For defective products
In our physical store
By telephone with our online store, the return of the product and the receipt of the correct one / repair or replacement of the defective one can be done in our physical store. The customer brings the product to the store and after checking to determine that the return conditions apply as above, receives the correct product or, depending on the customer's wish, the product is replaced with a new one with the returned or other product of his liking of the respective quality and price or the product is left for repair and the manner and time of its receipt are agreed.
For more information contact us via email: This email address is being protected from spambots. You need JavaScript enabled to view it.
